Privacy Policy

1. Introduction

1.1. Indigolistings LLC

Indigolistings LLC ("we," "our," or "us") is committed to safeguarding the privacy of our users ("Users" or "you"). This Privacy Policy outlines how we collect, process, and protect your personal data in compliance with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation in the jurisdictions where we operate.

1.2. Scope

This Privacy Policy applies to all services provided by Indigolistings LLC through our Platform and any related interactions with Users.

1.3. Consent

By using our Platform, you consent to the practices described in this Privacy Policy. You can access the Privacy Policy at any time through the provided link during registration, ensuring you have the opportunity to review and understand the terms before providing your consent. If you do not agree with this Policy, please refrain from using our services.

2. Data Collection

2.1. Types of Personal Information Collected

We collect various types of personal information to ensure the functionality, security, and personalization of our platform. The data types include, but are not limited to:

2.1.1. Contact Information

We collect contact details to identify, communicate, and maintain connections with users. These details include:

• Full legal name as provided during account registration or profile updates.
• Primary and secondary email addresses for verification, notifications, and customer support communications.
• Residential, shipping, and mailing addresses, including specific details such as country, state, city, postal/ZIP codes, and apartment/unit numbers.
• Phone numbers, including mobile, home, and business lines, to facilitate communication and enhance account security through features like two-factor authentication (2FA).
• Optional identifiers such as social media handles, if linked to your account for convenience or additional functionality.

2.1.2. Account Details

Information related to the setup, management, and security of your account, including:

• Unique identifiers such as your username or account number.
• Secure credentials, including passwords or biometric authentication data, encrypted and stored according to industry standards.
• Security or recovery questions, along with their corresponding answers, used for account recovery.
• Preferences and settings customized by you within your account dashboard, such as notification preferences and privacy controls.

2.1.3. Payment Information

To support secure and accurate financial transactions, we collect:

• Credit and debit card information, including cardholder name, card number, expiration date, and CVV/CVC code, processed through secure payment gateways.
• Billing addresses associated with payment methods for transaction verification and invoicing.
• Bank account details for wire transfers, direct deposits, or withdrawals, including account numbers, routing codes, and bank names.
• Payment transaction records, including unique transaction identifiers, amounts, timestamps, and receipts.
• Details of refunds, chargebacks, disputes, and their resolutions.

2.1.4. Profile Information

Optional data provided by users to personalize their experience on the platform, such as:

• Profile photos, avatars, or other visual identifiers uploaded to your account.
• Biographical information, personal descriptions, or user-generated status updates.
• Preferences related to products, services, or content that help tailor recommendations.
• Public or private data shared within profiles, community forums, or listing features.
• Responses to surveys, polls, and questionnaires conducted by the platform to gather user feedback.

2.1.5. Transaction Data

To facilitate and track platform activities, we collect details including:

• Descriptions of items or services bought, sold, exchanged, or offered.
• Dates, times, and monetary values of transactions.
• Correspondence related to transactions, such as buyer-seller messages or shipping updates.
• Order statuses, including processing, completed, canceled, or refunded transactions.
• Preferred payment methods and associated channels (e.g., digital wallets, cards).

2.1.6. Verification Information

To validate the identity of individuals and organizations using the platform, we may collect:

• Government-issued identification documents (e.g., driver's license, passport, or national ID).
• Selfies or photographs for identity verification purposes.
• Utility bills or similar documentation for address verification.
• Employer Identification Number (EIN), Value Added Tax (VAT) number, Taxpayer Identification Number (TIN), or equivalent tax-related documents for businesses.
• Business registration documents, incorporation certificates, or other company verification details.

2.1.7. Technical Data

Collected automatically to ensure the platform's optimal performance, security, and user experience:

• Internet Protocol (IP) addresses and approximate geolocation derived from them.
• Device-specific identifiers such as MAC addresses, IMEI numbers, or advertising IDs.
• Browser and device information, including type, version, plugins, and language preferences.
• Operating system details, including version numbers and installed updates.
• Logs of activity on the platform, including time spent on pages, features used, and interaction metrics.
• Tracking technologies, such as cookies or pixels, used for analytics, advertising, and functionality enhancements.

2.1.8. Communications

Records and metadata of interactions between users, or between users and the platform:

• Emails, messages, or chat logs with customer support or other users.
• Metadata from communications, including timestamps, IP addresses, and user IDs.
• Content of messages exchanged on the platform, which may be monitored for compliance and safety purposes.
• Feedback, reviews, complaints, or inquiries submitted by users through official channels.

2.1.9. Uploaded Content

Data voluntarily uploaded to the platform for functionality and promotional purposes, such as:

• Images, videos, and descriptions for real estate listings or similar features.
• Content that may be utilized for marketing or social media, with prior consent obtained where applicable.

2.2. Sources of Data Collection

2.2.1. Direct User Input

Data you provide through registration, profile updates, forms, surveys, or direct communication with the platform.

2.2.2. Automated Systems

Data collected via cookies, tracking technologies, and automated logging systems during your interaction with the platform.

2.2.3. Third-Party Sources

Data received from trusted third parties, including:

• Payment processors for validating transactions and resolving disputes.
• Marketing partners for targeted promotions or analytics.
• Publicly available databases and social media platforms for profile enrichment.

2.3. Purposes for Data Collection

We process collected data to achieve the following objectives:

• Deliver services, features, and functionalities of the platform seamlessly.
• Facilitate secure payment processing and resolve financial queries.
• Offer personalized experiences by analyzing preferences and activity.
• Enhance platform security by detecting fraud, monitoring misuse, and implementing protection measures.
• Comply with legal, regulatory, and tax obligations.
• Communicate updates, promotional materials, and service improvements to users.
• Conduct business analytics to optimize performance, improve customer satisfaction, and introduce new features.

4. Data Usage

4.1. Purposes of Data Usage

We utilize collected data to perform the following actions and enhance the overall functionality and reliability of the Platform:

4.1.1. Transaction Facilitation and User Interactions

Ensure seamless processing of payments, secure user authentication, and efficient delivery of services. This includes verifying payment details, maintaining transaction records, and supporting peer-to-peer communication.

4.1.2. Identity Verification and Account Security

Authenticate user identity through secure login protocols, monitor for unusual activity, and implement preventive measures against unauthorized access and fraudulent activities.

4.1.3. Personalized User Experience

Analyze user behavior, preferences, and feedback to deliver customized recommendations, tailored features, and relevant content that enhance engagement and satisfaction.

4.1.4. Customer Support and Dispute Resolution

Provide timely assistance by addressing user inquiries, resolving technical issues, and mediating disputes in a fair and efficient manner.

4.1.5. Marketing and Promotions

With explicit user consent, send newsletters, promotional offers, event notifications, and other marketing communications aligned with user interests.

4.1.6. Compliance with Legal and Regulatory Obligations

Adhere to applicable laws, such as data protection regulations, tax reporting requirements, and fraud prevention guidelines.

4.1.7. Service Development and Innovation

Utilize anonymized and aggregated data insights for research, infrastructure improvements, and the development of innovative features and services.

4.1.8. Enforcement of Terms and Policies

Monitor and ensure compliance with our Terms of Service, Privacy Policy, and other agreements to safeguard the integrity of the Platform and prevent misuse or abuse.

5. Data Sharing

5.1. Sharing of Personal Data

We may share personal data securely and only with trusted entities for specific purposes, as outlined below:

5.1.1. Service Providers

Third-party vendors offering services such as payment processing, cloud hosting, data analytics, advertising, customer support, IT infrastructure, and security operations. These entities operate under strict confidentiality agreements and are prohibited from using personal data for purposes beyond those specified.

5.1.2. Business Partners

Collaborators, affiliates, or joint ventures directly involved in providing co-branded services, executing promotional campaigns, or delivering combined offerings via the Platform.

5.1.3. Legal Authorities

Government agencies, regulatory bodies, or law enforcement, as required to comply with legal obligations, subpoenas, court orders, or other enforceable governmental requests.

5.1.4. Other Users

Limited profile information (e.g., name, location, transaction details) may be shared with other users where necessary to facilitate transactions, collaborations, or interactions, ensuring transparency and trust.

5.1.5. Corporate Transactions

In the event of mergers, acquisitions, divestitures, asset sales, or other organizational changes, personal data may be transferred to relevant parties under confidentiality agreements and in accordance with applicable laws.

6. International Data Transfers

6.1. Compliance with International Data Protection Standards

When transferring personal data outside the European Economic Area (EEA), we implement robust safeguards to ensure compliance with global data protection laws:

6.1.1. Standard Contractual Clauses (SCCs)

Utilize European Commission-approved clauses to maintain consistent levels of data protection during international transfers.

6.1.2. Binding Corporate Rules (BCRs)

Adopt intragroup policies that establish uniform data protection standards for all entities within our corporate structure.

6.1.3. Adequacy Decisions

Transfer data to countries that have been deemed by regulatory authorities to provide adequate levels of data protection.

6.1.4. Transparency and User Notifications

Inform users about data transfers, provide access to safeguards upon request, and, where applicable, offer copies of relevant agreements outlining data protection measures.

7. User Rights

7.1. Comprehensive User Rights

Users are entitled to exercise the following rights concerning their personal data under applicable laws:

7.1.1. Right to Access

Request confirmation of data processing, access to personal data, and a detailed summary of processing activities, including categories of data collected and the purposes for which it is used.

7.1.2. Right to Rectification

Request corrections to inaccurate or incomplete data, including updating outdated contact information or rectifying erroneous transaction records.

7.1.3. Right to Erasure ("Right to Be Forgotten")

Request deletion of personal data that is no longer necessary for processing, subject to legal, regulatory, or contractual obligations requiring retention.

7.1.4. Right to Restriction of Processing

Temporarily restrict processing of data in specific scenarios, such as during dispute resolution, while awaiting corrections, or when processing legality is contested.

7.1.5. Right to Data Portability

Receive personal data in a structured, machine-readable format, enabling seamless transfer to another service provider or platform.

7.1.6. Right to Object

Opt out of processing based on legitimate interests, including receiving direct marketing communications or targeted advertisements.

7.1.7. Right to Withdraw Consent

Revoke previously provided consent for specific processing activities at any time, without affecting the legality of processing performed prior to withdrawal.

7.1.8. Right to Lodge a Complaint

File a formal grievance with a supervisory authority in your jurisdiction if data protection rights are believed to have been violated.

7.2. Exercising Rights

Users may exercise these rights by contacting us via email at [Insert Email Address], providing sufficient details to authenticate the request.

8. Data Retention

8.1. Retention Policy Overview

Personal data is retained only for as long as necessary to fulfill processing purposes, comply with legal obligations, and meet legitimate business needs.

8.2. Retention Criteria

Retention periods are determined based on:

8.2.1. Data Sensitivity

Nature, sensitivity, and classification of the data collected.

8.2.2. Legal Requirements

Mandated retention durations under applicable tax, accounting, and regulatory laws.

8.2.3. Business Interests

Operational needs such as dispute resolution, enforcing agreements, maintaining audit trails, and fraud prevention.

8.2.4. User Requests

Adherence to user requests for deletion or anonymization, where permissible and in compliance with legal or contractual obligations.

9. Data Security

9.1. Commitment to Data Security

We implement robust technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration, misuse, or destruction. These measures are aligned with industry standards and are subject to ongoing evaluation to address emerging threats, technological advancements, and best practices.

9.2. Security Measures Implemented

9.2.1. Encryption Protocols

All sensitive data, including personal information and payment details, is encrypted during storage and transmission using advanced encryption technologies, such as AES-256 for data at rest and TLS 1.2 or higher for data in transit.

9.2.2. Access Controls and Authentication

Access to personal data is strictly limited to authorized personnel who require it to perform their duties. Authentication mechanisms, including two-factor authentication (2FA), are employed to prevent unauthorized access.

9.2.3. Regular Security Audits

Periodic internal and external security audits, vulnerability assessments, and penetration tests are conducted to identify and mitigate potential risks.

9.2.4. Firewall and Monitoring Systems

Firewalls and intrusion detection/prevention systems are deployed to monitor and safeguard against unauthorized network access and suspicious activity.

9.2.5. Employee Training and Awareness

All employees undergo regular training on data protection, cybersecurity, and best practices for safeguarding sensitive information.

9.2.6. Incident Response Protocols

We maintain detailed incident response plans to address potential breaches, ensuring timely detection, containment, and resolution of any security incidents.

10. Cookies and Tracking

10.1. Overview of Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to enhance your experience on our Platform, analyze user behavior, and deliver personalized services. These technologies help us optimize functionality, improve performance, and provide relevant advertising tailored to user preferences.

10.2. Types of Cookies Used

10.2.1. Essential Cookies

These cookies are critical for basic functionalities, such as user authentication, session management, and navigation on the Platform. Disabling these may impact the usability of certain features.

10.2.2. Performance Cookies

Performance cookies collect anonymized data on user interactions, including page views, time spent on pages, and error reports, to help us improve the overall functionality and performance of the Platform.

10.2.3. Advertising Cookies

Advertising cookies track user activity across websites to deliver targeted ads and measure the effectiveness of marketing campaigns. These cookies may be set by third-party advertisers with whom we collaborate.

10.3. Cookie Preferences and Control

Users can manage their cookie preferences through:

10.3.1. Browser Settings

Most browsers allow users to control cookie behavior, including blocking or deleting cookies. Instructions can be found in your browser's help section.

10.3.2. Cookie Consent Tool

Our Platform provides a cookie management tool where users can enable or disable non-essential cookies according to their preferences.

10.3.3. Opt-Out Mechanisms

For advertising cookies, users can opt out of targeted advertising through third-party opt-out platforms such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA).

11. Policy Updates

11.1. Frequency and Reasons for Updates

We periodically update this Privacy Policy to account for changes in legal requirements, technological advancements, operational needs, or user feedback. Updates ensure transparency and alignment with current data protection standards.

11.2. Notification of Changes

Significant updates, including material changes to how we collect, use, or share personal data, will be communicated through:

11.2.1. Platform Notifications

A prominent notice will be displayed on the Platform's homepage or login screen.

11.2.2. Email Notifications

Where applicable, we will send email updates to users who have provided contact information and opted in to receive such communications.

11.3. Acceptance of Changes

Continued use of the Platform after the Privacy Policy has been updated constitutes acknowledgment and acceptance of the revised terms. Users are encouraged to review the policy regularly for updates.

12. Contact Information

12.1. How to Reach Us

For any inquiries, concerns, or requests related to this Privacy Policy or data protection practices, users can contact us through the following channels:

12.1.1. Email

support@indigolistings.com

12.1.2. Mailing Address

1111B S Governors Ave STE 23454 Dover, DE, 19904 US

12.1.3. Phone

+1 (740) 2725525

12.2. Response Time

We strive to respond to all inquiries and requests within a reasonable timeframe, typically within 30 days, in accordance with applicable laws and regulations.